• Product Care & Shipping Information
At eil&da, all items are carefully inspected before shipment to ensure that you receive your order in proper condition.
Please review the information below regarding our pre-order system, product characteristics, sizing, and care guidelines.
• Shipping Information
Ready to Ship Items
These items are in stock in the U.S. and will be shipped promptly after your order is confirmed.
Pre-Order Items
All items, except those marked as Ready to Ship, are Pre-Order products.
Pre-order items are custom-ordered and produced in Korea exclusively for your purchase.
Estimated delivery time is up to 4 weeks from the order date.
Delivery time may vary depending on production schedules, international transit, and customs clearance.
• Pre-Order Policy
Because pre-order items are made-to-order, orders cannot be canceled, changed, or refunded once the production process has started.
By placing a pre-order, you agree to the extended delivery timeline and final sale conditions.
> As pre-order items are specially made for each customer, we kindly ask for your understanding regarding the processing time.
• Product Characteristics (Not Considered Defects)
Color variations may occur due to monitor display settings, lighting, or screen resolution.
Loose threads, chalk marks, minor fibers, shedding, or pilling are natural production characteristics and are not considered defects.
Natural materials such as cotton and wool may feature slight texture differences or a natural scent, which are inherent to the fabric.
• Size Notice
Fit may vary depending on your child’s body type and growth stage.
If your child is between sizes, we recommend selecting one size up.
Kindly understand that exchanges or returns based on size selection cannot be accommodated.
• Care Instructions
Dry cleaning is recommended for the first wash.
If washing at home, please hand wash separately in cold water using a mild detergent.
Avoid hot water, bleaching, strong spinning, or using a tumble dryer, as this may cause shrinkage or damage.
Items damaged due to washing are not eligible for return or exchange.
• Our Promise
Thank you for choosing eil&da.
We are dedicated to providing thoughtfully curated clothing that delivers both comfort and timeless charm for your little ones.
Your trust means everything to us, and we remain committed to offering only the best in quality and service.
